Operating Systems

1. How do I update Windows?

2. What operating systems are supported on campus?

3. If I have an unsupported OS how do I upgrade to a supported version?

4. How do I get help for an unsupported OS?

5. How do I change the Language Settings on a UCF lab computer?




Q. How do I update Windows?

A. Click here to download instructions on how to update Windows. Updating Windows (PDF) You must have Adobe Acrobat Reader to view this document.  Click here to download Adobe Acrobat Reader


Q. What operating systems are supported on campus?

A. Microsoft Windows XP and Vista are the currently supported operating systems for PC’s. Mac OS X is the currently supported operating system for Apples. Also see Customer Support Levels, Products, and Services for Marshall University Owned Equipment



Q. If I have an unsupported OS how do I upgrade to a supported version?

A. There are basically two options. It may be possible to simply upgrade the operating system without losing your data or installed applications. You can do this yourself by obtaining the software through the Marshall University Information Technology Service Desk check-out. You can also contact the Service Desk at ext. 3200 or servicedesk@marshall.edu. They can assist in the upgrade process. The second option would be to reimage your machine, thereby installing a clean OS/applications package on your machine. See the previous questions on the imaging process for further information.


Q. How do I get help for an unsupported OS?

A. By contacting the Service Desk at ext. 3200 or servicedesk@marshall.edu. The rate for support of an unsupported OS is $25 per hour. For more information about our rated services


Q. How do I change the Language Setting on an MU Information Technology imaged computer?

A. Click here to download instructions on how to change your language settings.  Changing your Language Settings (PDF) You must have Adobe Acrobat Reader to view this document.  Click here to download Adobe Acrobat Reader